Fresh flowers are perishable, so our refund and return rules are short and specific. Please read them before you order.
You can get a full refund only before the flowers leave our shop location for delivery. Once an arrangement has been made and has left the shop, we are no longer able to refund it in full.
If you need to cancel or change an order, call the shop as soon as possible so we can reach it before it goes out for delivery.
Our return window is one day. These are cut flowers, and we are unable to accept returns after 24 hours.
If your arrangement arrives damaged or is not what you ordered, contact us within 24 hours of delivery with your order number and a photograph, and we will put it right.
A flower subscription can be cancelled at any time from your account, under My Account and then Subscriptions. Cancelling stops all future deliveries and future payments. Deliveries already made are covered by the refund rules above.
